Refund Policy

The policy

You can request a full refund of any payment within 14 days of the date that payment was taken. This covers your first payment and every renewal after it, monthly or yearly.

You do not have to give a reason. You do not have to have stopped using StockFly. There is no form, no retention call, and nobody will try to talk you out of it.

How to ask

Email support@stockfly.app from the address on your account and say you want a refund. That is the whole process. You can also request it directly from Paddle, who processed your payment.

What happens next

We approve the refund and Paddle, our Merchant of Record, sends the money back to the card or account you paid with. The money leaves within 2 business days of your request. How long it then takes to appear is up to your bank, and is usually between 5 and 10 business days.

When a payment is refunded, your subscription ends and you move to the free plan. Your data is not touched. Your holdings, transaction history and dividends stay exactly as they are, and the free plan stays fully usable. Nothing is deleted because you asked for your money back.

After the 14 days

Once a payment is more than 14 days old, that payment is not refunded. You can still cancel at any time, and when you cancel you keep Pro until the end of the period you have already paid for. After that you move to the free plan and you are not charged again.

So on a yearly plan, cancelling in month 8 does not refund the remaining 4 months, but you do keep Pro for all 4 of them.

Cancelling is separate, and always free

You can cancel your subscription at any time from your account settings, without asking anyone and without a fee. Cancelling stops future charges. It does not by itself refund a past one, so if you want your last payment back as well, tell us within 14 days and we will refund it.

Do not pay for something you have not tried

Every StockFly account starts with 30 days of full Pro, with no credit card. You get to use the whole product before you are ever asked for money. If you are reading this while deciding whether to risk it, you do not have to risk anything.

If something goes wrong

If you see a charge you do not recognise, it will be from Paddle, who is the Merchant of Record for StockFly and appears on statements instead of us. Please email support@stockfly.app before disputing it with your bank. We answer quickly and we will refund a charge you did not mean to make, which is faster for you than a dispute and cheaper for us than one.

Your legal rights

This policy is what we offer on top of the law, not instead of it. If the consumer law where you live gives you a stronger right to a refund, you keep it in full.

Contact

support@stockfly.app. See also our Terms of Use and our Privacy Policy.